Trustpilot, the largest review platform, is one of the most important places to have your customers to review your app/company. But positive reviews dont come easily without you doing some work.
Trustpilot AFS is their Automatic feedback service, which helps you sending your customers an automatic email to invite them to add a review but it wont come cheap. The free 100 invites per month is easily exceeded.
Automatic feedback you can afford
With Trigalot you get unlimited email invites, plus reminders customizable templates and more features for as little as €29 per month. Should you only need less than 100 invites per month, you can settle with the trustpilot Free package without custom templates, but do you exceed that limit you either need the Standard package giving you additional 400 invites starting around €160 per month.
Diversify your reviews
Trustpilot is not the only platform you might want to have an high score, so diversifying your review between different platforms could improve your overall score. You control on which platforms you want your customers to get directed to, should that be Yelp, Google My Business or Facebook. You decide which URL we direct the customer to, so could also be a custom review form on your site.
Customize your review emails
Trigalot is build around that you decide the content of the emails, should it be for collecting review, asking to fill out surveys etc. You decide the content of the email, what it should direct the user to, and when to send them. Everything can be customized including colors, branding etc.
Trustpilot review are not meant for support request
These types of feedback requests, tend to be the point where the customer might need help from customer support. Be sure to give your customer the correct support when needed. Trigalot has built in a support page you can use for answering the customers questions, you can add FAQ’s, information of contact details, and it even includes a support form where they easily can interact with your support team.